Privacy Policy

What personal data do we collect?

We may collect some, or all, of the following personal data when you visit our website. Please be aware that this will vary depending on what information you supply us with.

• Name
• Date of birth
• Address
• Email 
• Telephone number
• Occupation
• Business name
• Job title
• Payment details
• Information about your preferences/interests

How do we use your personal data? 

Under GDPR, we must always have a lawful purpose for using your personal data. This may be because the data is necessary for us to carry out our waste removal services successfully, or because it is in our business interests to use it. 

Therefore, your personal data may be used for one of the following purposes: 

• Supplying our services to you – your personal details are required in order for us to carry out our services and enter a contract with you. 
• Personalising or tailoring our services for you – e.g. giving you tailored information based on your location / business type.
• Communicating with you – This may include contacting you via email or telephone number that you have supplied us with. 
• Supplying you with information about our services or deals for marketing purposes.

In order to help us contact you regarding services that are relevant to you, in order to offer you a tailored and efficient service, we may use your data in the following ways (if you let us):

• Storing your details, and updating them when necessary on our database, to contact you in relation to our services and information that may be of interest to you and your business.
• Keeping records of previous correspondence to provide targeted services with you.
• Targeting you and your business for suitable marketing campaigns that may be of interest.

We may process the data of our customers (and prospective customers) for the aforementioned purposes if we deem this to be necessary and in our – and our customers – interests. This is legal under Article 6(1) (f) of the GDPR law which states that we can process your data where it “is necessary for the purposes of the legitimate interests pursued by us, expect where such interest are overridden by the interests or fundamental rights or freedoms of you which require protection of personal data.” 

However, you have the right to object to us processing your personal data. You can do this by contacting us via email and we will deal with your request in a quick and timely manner. Please note, we may need to keep hold of your contact name and email to ensure we adhere to any issues you raise in our correspondence, in order to respect your wishes. 

How long will we keep your personal data? 

RecycleZone will not keep your personal data for any longer than it is deemed necessary. Our company has a clear retention policy and associated Retention Schedule to ensure that all personal data is kept as long as it is necessary for the purpose for which the information is being used – such as if you are a client and in a contract with us. 

If any of your personal data changes, or you wish to update us with your privacy wishes, please do not hesitate to contact us on the following email address: info@recycleezone.org.uk. We aim to update all personal data and wishes within seven working days, ensuring all data is as accurate and up-to-date as possible. 

How and where do you store my personal data? 

We will only store your personal data with the European Economic Area (EEA), which includes all member states, as well as Norway, Iceland and Liechtenstein. This means that your personal data will be fully protected under GDPR law, or to equivalent standard by law. 

Do you share my personal data? 

We will never share any of your personal data with third party companies under any circumstances. The only time we may do this is when it is necessary for the performance of a contact, such as a third party helping us to provide our waste removal service; we will always consult our customers first when this happens. We may also share your personal data in instances where we are required to share your personal data by law, such as if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a governmental authority. 

What are your rights under GDPR? 

Under GDPR, you have the following rights which we promise to adhere to at all times: 

• The right to be informed about our collection and use of your personal data. Our privacy policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the contact details provided in this privacy policy.
• The right to access the personal data we hold about you.
• The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
• The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
• The right to restrict, i.e. prevent, the processing of your personal data
• The right to object to us using your personal data for a particular purpose or purposes..
• The right to data portability. This means that you can ask us for a copy of your personal data held by us to reuse with another service or business in many cases.
• Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For further information about our privacy policy and our use of your personal data, please do not hesitate to contact us. We are more than happy to speak to you about your data, and we are happy to answer any questions you may have regarding this privacy policy.

If you wish to find out more information about your rights under GDPR law, this can be obtained for the Information Commissioner’s Office. If you would like to make a complaint about the use of your personal data, you have the right to file a complaint under the Information Commissioner’s Office. 

Can I access my personal data?

If you would like to know what personal data we have collected about you, you can ask us to supply you with your details and apply for a copy of where such personal data is held on our system. This is known as a “Subject Access Request” in legal terms. Any such request should be made in writing and sent via email or postal address (you can find ours on our contact page).

There is no charge for supplying a “Subject Access Request”. However, if your request is “manifestly unfounded or excessive” (e.g. if you make repetitive requests), we are within our right to charge you a fee to cover our administrative costs. We will reply to your request no later than one month after receiving your request in writing, where we aim to provide a complete response (including a copy of your personal data). However, in some cases more time may be required – especially if your request is more complex. We will tell you if your request will take us longer than the one month timeframe, and we will keep you informed of our progress along the way. 

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted to our website. Be sure to refer back to our privacy policy frequently to ensure you are up-to-date. REst assured, we will do our utmost to ensure your data is kept 100% safe and secure. 

Any questions relating to your personal data should be sent by email to info@recyclezone.org.uk, or in writing to our office. Thank you for your cooperation.